1. All in-stock orders will be shipped within 1-3 business days after your payment cleared.
2. All items will be inspected and hand-packed carefully before dispatching.
3. Actual shipping costs are calculated during checkout. After you add the items to your
shopping cart.The shipping cost of all shipping method will be calculated and shown on the
checkout page according to your country.
4. We will ship according to the shipping address you provided, please make sure the shipping
address is right.We don’t take responsible for parcel lost because of wrong address.
We offer Registered Air Mail and competitively priced Express shipping service(DHL/FedEx/TNT/UPS/Aramex/EMS).
Registered Air Mail only accept the weight less than 2kg/parcel. If the weight of your order is larger than 2kg, and you choose Registered Air mail, we will divide it into several parcels, so that the weight of each parcels is less than 2kg.
To avoid the big loss caused by parcel lost in transit, the Registered Air mail shipping is not available for order over $200.
If the Registered Air mail shipping is necessary for you, please leave us a comment. We will charge you the Express shipping cost, and ship following your instruction. But we regret that we can't hold the responsibility for the possible loss.
About the Express, The Delivery time is not guaranteed; parcel can be tracked; import duties excluded.If your address belongs to REMOTE AREA, we have right to inform you to charge the remote area fee.
For express service, consignee has to help with the customs clearance issue when shipment reach the destination customs , in case import customs request information or documents. It’s important to pay the customs duties in time, or the package will be returned. We would request the customer to take charge of the return fee if it cause by the above reasons.
2. Registered Air Mail
Parcel will be sent via one of abovementioned Registered Air Mail when you choose "Registered Air Mail"as shipping method in order.We will choose a best one(fast, easy to clear CUSTOM) from them according to your respective country.
It normally takes 15 to 30 working days to reach majority of the world, but shipping time is greatly affected by factors beyond our control, like weather, post office delay, custom and etc. We couldn't guarantee a timely delivery but will perform the best on our side.
If your order by Air mail is notified as "Traceable" for 30 days without reception, please contact your post office and notify us. We will follow up closely to track the parcel, and refund/ reship in the worst case.
Customs, Duties and Taxes
1. You should expect to pay any amount charged by the government in your respective
country. This includes,and is not limited to, duties, taxes and any extra fees charged by
the courier company. We will not hold responsible for any extra charges once the original
package has been shipped.
2. If the customer refuses to pay these extra charges, the return shipping and any additional
fees will be taken out of the cost of the order, with any remaining funds being refunded to
3. Customs are quite different in each country. Please comment while you are placing order
about the requirements, we will support as much as possible.
If you are not satisfied with a product you bought, it is possible to return it for refund within 5 days of receipt (10 days for an exchange). You must first inform us by email: firstname.lastname@example.org for return authorization.
1.Return for Refund: within 5 days of receiving your product. (unopened)
2.Return for Replacement: within 10 days of receiving your product. (damaged or defective)
No returns will be accepted without having previously obtained a return authorization.
All returns must be in its original mint and clean condition. Returns on damaged, scratched, programmed, burnt, or otherwise 'played with' product will not be accepted.
The product must then be returned in its original packaging with its receipt and a small note for the reason of the return. The note will help us to serve you better and improve our products.
Reimbursement will be denied for any products which do not conform to the abovementioned conditions.
Please note that all items will be reimbursed within 3 days of receiving the product (shipping fees excluded). You must cover the cost of returning the product.Shipping fees will only be refunded if the return is a result of a shipping error on our part.